Our Keyholding & Alarm Response Process
Our Keyholding and Alarm Response services is straightword to understand. We will safeguard a set of your keys, unmarked and secure ready for when the need arises to respond to an alarm activation at your premises.
Your keys will be held in strict compliance with BS7984 at a secure premises, somewhere local to your property. If you lose your keys, we’re just a call away from helping you back into your business and if the need arises we can even assist you with lock changing.
1. We listen to your requirements
All of our customers and properties are unique, and we will tailor our keyholding and alarm response service to meet your needs. Our ‘can do’ attitude make most things possible.
2. We conduct a free site survey
Once you have committed to proceed, we will attend your property to collect the keys and perform the site survey. All details that we take will then be incorporated into the Assignment Instructions which will be used by the Security Officer in the event of an alarm activation.
3. We assign an account manager
A member of our experienced keyholding and alarm response team will look after you. Any queries or additional requests will be responded to quickly and effectively.
4. Ready to respond
Our CCTV Monitoring station is fully manned by SIA Licensed Operators, 24/7, 365 days a year. The control room function is housed in a state of the art NSI Gold alarm video receiving centre.
5. We dispatch a security professional
If your alarm is activated, our mobile response officer will arrive at your property, perform thorough security checks both externally and then internally to try to determine the reason for the alarm activation and execute the appropriate action to secure your premises.
6. We resolve any issues
When our security officers attend an incident you can be assured that they won’t leave your property until the situation is resolved and your premises are fully secure. This can be done by using a list of contractors that you have detailed in the Assignment Instructions, or by using our local contacts if you don’t have a preferred supply chain.
ARK Keyholding & Alarm Response Accreditations
SIA ACS
We hold S.I.A. Approved Contractor Scheme (A.C.S.) status for the provision of Security Guarding and Keyholding services.
CHAS
CHAS was created by experienced professionals in 1997 to improve health and safety standards across the U.K.
Safe Contractor
As an Approved Contractor, we recognise that health and safety plays a key role in providing clients with a safe and secure environment for their employees.
A.C.T.
All ARK employees undertake Counter-Terror training to ensure that they remain vigilant to the fact that the threat exists.
Living Wage Employer
The Living Wage Campaign calls for every worker in the country to earn enough to provide their family with the essentials of life.
NASDU
We are committed to abiding by all relevant Codes of Practice together with the recommendations.
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