Our Process
We will safeguard a set of your keys, unmarked and secure ready for when the need arises to respond to an alarm activation at your premises.
Your keys will be held in strict compliance with BS7984 at a secure premises, most local to your property. If you lose your keys, we’re just a call away from helping you back into your business and if the need arises we can even assist you with lock changing.
1. We listen to your requirements
All of our customers and properties are unique, and we will tailor the service to meet your needs. Our ‘can do’ attitude make most things possible.
2. We conduct a free site survey
Once you have committed to proceed, we will attend your property to collect the keys and perform the site survey. All details that we take will then be incorporated into the Assignment Instructions which will be used by the Security Officer in the event of an alarm activation.
3. We assign an account manager
A member of our experienced team will look after you. Any queries or additional requests will be responded to quickly and effectively.
4. Ready to respond
Our monitoring station is fully manned by SIA Licensed Operators, 24/7, 365 days a year. The control room function is housed in a NSI Gold alarm receiving centre.
5. We dispatch a professional
If your alarm is activated, our mobile response officer will arrive at your property, perform thorough checks both externally and then internally to try to determine the reason for activation and execute the appropriate action to secure your premises.
6. We resolve any issues
When our officers attend an incident you can be assured that they won’t leave the property until the situation is resolved and your premises is fully secure. This can be done by using a list of contractors that you have detailed in the Assignment Instructions, or by using our local contacts if you don’t have a preferred supply chain.
ARK Accreditations
SIA ACS
We hold S.I.A. Approved Contractor Scheme (A.C.S.) status for the provision of Security Guarding and Keyholding services.
CHAS
CHAS was created by experienced professionals in 1997 to improve health and safety standards across the U.K.
Safe Contractor
As an Approved Contractor, we recognise that health and safety plays a key role in providing clients with a safe and secure environment for their employees.
A.C.T.
All ARK employees undertake Counter-Terror training to ensure that they remain vigilant to the fact that the threat exists.
Living Wage Employer
The Living Wage Campaign calls for every worker in the country to earn enough to provide their family with the essentials of life.
NASDU
We are committed to abiding by all relevant Codes of Practice together with the recommendations.
ARK's Latest News
Welcome…Judy Atkinson
ARK would like announce that Judy Atkinson has joined the team. Judy joins Alarm Response and Keyholding Ltd with a wealth of experience gained at some of the leading companies within our sector. As Commercial Director, Judy will play a key part in the day to day...
Security Events
Yesterday the news broke that the Fire & Security Event (NEC) has been postponed until April 2021, following the decision from IFSEC which has now also been moved to May 2021. Obviously, Coronavirus is the reason and safety must come first but it has made us...
SIA ACS Assessment
On Friday 12th June ARK had our annual SIA ACS assessment. Now in our 9th year we have come accustomed to a two day assessment within our office, where an auditor from our chosen assessing body (NSI) visits our office to run through all required elements and reviews...