Our Process

We will safeguard a set of your keys, unmarked and secure ready for when the need arises to respond to an alarm activation at your premises.

Your keys will be held in strict compliance with BS7984 at a secure premises, most local to your property. If you lose your keys, we’re just a call away from helping you back into your business and if the need arises we can even assist you with lock changing.

w

1. We listen to your requirements

All of our customers and properties are unique, and we will tailor the service to meet your needs. Our ‘can do’ attitude make most things possible.

U

2. We conduct a free site survey

Once you have committed to proceed, we will attend your property to collect the keys and perform the site survey. All details that we take will then be incorporated into the Assignment Instructions which will be used by the Security Officer in the event of an alarm activation.

3. We assign an account manager

A member of our experienced team will look after you. Any queries or additional requests will be responded to quickly and effectively.

4. Ready to respond

Our monitoring station is fully manned by SIA Licensed Operators, 24/7, 365 days a year. The control room function is housed in a NSI Gold alarm receiving centre.

5. We dispatch a professional

If your alarm is activated, our mobile response officer will arrive at your property, perform thorough checks both externally and then internally to try to determine the reason for activation and execute the appropriate action to secure your premises.

6. We resolve any issues

When our officers attend an incident you can be assured that they won’t leave the property until the situation is resolved and your premises is fully secure. This can be done by using a list of contractors that you have detailed in the Assignment Instructions, or by using our local contacts if you don’t have a preferred supply chain.

Open & Lock

Weekly Bell Testing

Mobile Patrols

Dog Handlers

Manned Guarding

Vacant Property Inspections

CCTV & Alarm Monitoring

ARK Accreditations 

SIA ACS

We hold S.I.A. Approved Contractor Scheme (A.C.S.) status for the provision of Security Guarding and Keyholding services.

LEARN MORE

CHAS

CHAS was created by experienced professionals in 1997 to improve health and safety standards across the U.K.​

LEARN MORE

Safe Contractor

As an Approved Contractor, we recognise that health and safety plays a key role in providing clients with a safe and secure environment for their employees.

LEARN MORE

A.C.T.

All ARK employees undertake Counter-Terror training to ensure that they remain vigilant to the fact that the threat exists.

LEARN MORE

Living Wage Employeer

The Living Wage Campaign calls for every worker in the country to earn enough to provide their family with the essentials of life.

LEARN MORE

NASDU

We are committed to abiding by all relevant Codes of Practice together with the recommendations.

LEARN MORE

ARK's Latest News

Common Security Mistakes Businesses Make

Common Security Mistakes Businesses Make

Improve security in your business by avoiding these common mistakes   Crime affects around a third of UK businesses annually, many being victims’ multiple times. It is a significant barrier to success and prevents a lot of businesses from investing and growing and can...

read more
What should you do after a burglary?

What should you do after a burglary?

The steps to take after a burglary at your property.   Burglary is one of the most common types of crime in the UK, there were 422,870 burglary offences recorded by the police from the Crime Survey the year ending March 2019. This is a 3% decrease on the previous...

read more
Corporate Manslaughter/Homicide Act 2007

Corporate Manslaughter/Homicide Act 2007

Is the Safety of your Staff Worth £1 per day?   It’s as simple as that, is the safety of your staff worth £1 per day. It’s probably worth a lot more than that, when you think about it. So that ask another question, why allow your staff to be exposed to dangerous...

read more